FAQ
hotel outer-home

Before the hotel booking

Checkin Time 12:00 PM/Checkout Time 11:00 AM

Twin Room is a room with 02 Single Bed usually booked for corporate guest.

Double Room is a room with on Double Bed usually booked by Families.

Children Below 05 years staying on parents Bed is complimentary. If Extra mattressis requested charges will be applicable as per Extra per son charges policy.

Child below 05 years is complimentary with parents Bed. Child above 05 years will be applicable for Extra Bed charges.

All Rooms have occupancy limitations. Triple occupancy Rooms can be booked with applicable charges. Details on Booking page.

I need a specific type of hotel room (smoking, wheelchair friendly, etc).

While making a booking request please mention your specific requirement. Our Team will immediately get back to you with your requirement.

Reach our team on mentioned Email id/Contact Number. Fill Booking request form with all the required details. Our team will help you in your bookings.

Yess, Booking can be made on a call. Make sure to get the booking confirmation after your communication with our executive.

While booking the hotel

We accept all modes of payments which includes, (NEFT, RTGS, UPI, CASH)

Yess, Online payment are accepted through online Transfer.

After the hotel booking

Once Booking and payment done and you have received Confirmation Voucher. Sit relax. Check-in with your requested ID on Check-in Date.

Once Confirmation Voucher is received at your end. Booking is successful.

It is good practice to re-confirm once your booking is done. Please check with Front Office Team by calling or emailing.

Yess, As per Indian government rules Govt Id proof need to be submitted at hotel while check-in. Aadhar Card, Driving License, Passport, Voter Id are considered as Valid ID. PAN card is not accepted for Check-in

Early Check-in & Late Check-Out are subject to availability at the time of confirmation.

 

Upto 02 hours Early Check-in and Late Checkout is applicable without any extra charges subejct to availability.

 

Early Check-in from 8:00 AM – 10:00 AM & late Checkout from 2:00 PM – 4:00 PM Half day charges applicable Subject to availability.

 

Early Check-in before 8:00 AM & Late checkout after 4:00 PM Full Day charges applicable.

Any changes in the confirmed booking will be accepted 24 hours prior to check-in for FIT bookings (Upto 05 Rooms).

 

Any changes in the confirmed bookings will be accepted 72 hours prior to check-in for Group Bookings (More then 05 Rooms).

Any special request to be confirmed before booking. Please reach out to our Front Office Team for any kind of special request. Our Team is well trained to handle all kind of request. I want to talk to Hotel Executive regarding my booking.

 

Please Visit Contact Us page and feel free to connect with our Team for any concerns.

Aadhar Card, Driving License, Passport, Voter Id cards are accepted for Check-in.

Please visit our Contact Us page for all the required details.

Please connect with our Front office Team and get the details updated. Voucher will be re-shared to updated email id.

We are happy to take guest feedback. Please Scan QR Code placed at reception and post your feedback. Also, feedback form is available at Reception please fill the same at the time of checkout.

Please reach to our Front office Team for anykind of help needed during your stay.

Please inform to Hotel Team if there is delay in check-in as per standard Check- in Policy

Rooms are hold till 5:00 Pm on check-in date. Please connect with Team and inform for late check-in.

Amendments, Cancellations, Refunds

For any modifications in confirmed booking please connect with hotel Team.

Any changes in FIT Bookings(Upto 05 Rooms) will be accepted 24hours Prior to Check-in.

Any changes in Group bookings (More then 05 Rooms) will be accepted 72 hours prior to check-in.

Please connect with Front Office Team for cancellation of confirmed Bookings.

Cancellation in FIT Bookings(Upto 05 Rooms) will be accepted 24hours Prior to Check-in.

Cancellation in Group bookings(More then 05 Rooms) will be accepted 72 hours prior to check-in.

FIT Bookings(Upto 05 Rooms) Cancellation Charges

a) Cancelled before 24 hours prior to check-in no retention charges.

b) cancelled within 0-24 hours prior to check-in- 01 day retention charges.

Group Bookings( More then 05 Rooms) Cancellation Charges

a) Cancelled before 72 hours prior to check-in no retention charges.

b) cancelled within 0-72hours prior to check-in retention of 50% of total booking amount.

If not cancelled as per cancellation policy mentioned above No refund is applicable.

Refund amount is transferred with 07 working days after cancealltion is acknowledged. Refund money is tranferred to Bank account via NEFT/UPI or any other mode applicable.

After acknowledgement Refund money is tarnsferred with 07 workig days.

Please reach to our Front Office team if refund is not credited in your account in 07 working days of cancellation accepted.